1. What is Bualuang iBanking?
   
   Bualuang iBanking is an Internet-based financial service provided by Bangkok Bank. You can do your personal banking from anywhere, 24 hours a day, seven days a week.

2. What are the main services provided through Bualuang iBanking?
   
   We provide three main groups of services through Bualuang iBanking:
   
   1) Core services:
       - Provision of deposit, loan, and credit-card accounts
       - Payment of bills online now or in the future
       - Transfers of funds between your accounts or to someone else's registered
         account with Bangkok Bank
   
   2) Specialised services:
       - Checking on status of your cheques
       - Stopping cheques
       - Cancellation of a lost or stolen passbook
       - Making a request for a copy of your bank statement (Current Account and
         Credit Card Account)
       - Investigation of errors in your accounts balance
       - Investigation of errors in your accounts transactions
   
   3) Personalised services:
       - Changing your user ID*
       - Changing your password
       - Nicknaming your accounts**
       - Hiding your account numbers on the screen
       - Setting a limit on the amount you want to transfer from your account to a
         third-person's registered account and setting a limit on the amount you want
         to pay
       - Updating your contact information
   
   *If you want to return to use your original User ID, please contact a Bualuang Phone Customer Service Representative on 1333 or (66) 0-2645-5555
   **Effective with Bualuang iBanking only.
   
   In addition, you can send inquiries or special requests to the Bank via Bank Mail, a highly-secure e-mail service created exclusively for contact between you and the Bank.
   
   

3. How do I apply for Bualuang iBanking?
   
   All individual customers can apply for Bualuang iBanking. The identification documents required will vary according to your visa type.
   
   Click here to view more detail.

4. How do I log on to the service?
   
   To log on to Bualuang iBanking,
   
   1. Go directly to http://www.bangkokbank.com/ibanking/ or alternatively to our homepage http://www.bangkokbank.com where you can click on the Bualuang iBanking icon
   2. Once you are on the Bualuang iBanking homepage, click "Log On"
   3. Key in your User ID and PIN (for your first log on) or Password for your next log on
      
      When you log on for the first time, you will be asked to change your PIN. Your new PIN will then be called 'password' which is what you need to log on the next time. You can change your password as often as you like.
   4. Users who log on for the first time have to click "Accept" to Terms and Conditions before proceeding to the Bualuang iBanking web page
   5. If you click "Decline" to Terms and Condition, you will be automatically logged off the Bualuang iBanking web page.

5. How many of my accounts can be linked with Bualuang iBanking?
   
   You can link as many bank accounts as you want in line with the following table:
   
   

   Type of Account	Number of Accounts
   Savings account Current account Fixed-deposit account	up to 15 accounts*
   Credit card account Loan account	unlimited
   Third Party account 6.1 Bangkok Bank account 6.2 Other banks account	up to 40 accounts up to 40 accounts

   
   *Note: You may have up to five savings accounts and five current accounts.
   
   Primary account means the account from which you allow the Bank to deduct Bualuang iBanking fees.
   Your account means an account that you opened with your name. You may have one or more of these accounts. It may not be the primary account.
   Other account means an account that is not in your name and you previously registered with Bualuang iBanking.
   
   

6. Can I link my personal joint account with Bualuang iBanking?
   
   Yes, you can link your personal joint account (savings or current) with Bualuang iBanking; however, a link can only be made with a "One of .... owners" type joint account. You can perform transactions on a joint account via Bualuang iBanking as regular accounts.
   
   To link your joint account with Bualuang iBanking, you must have ALL owners of the joint account present to sign the application form at any branch. You also bring the following documents:
          - Joint account passbook
          - ID card or
          - Passport (foreigners only)
   
   Owners of a joint account can apply singly, some of the owners can apply or all the owners can. The Bank will send a distinct User ID and PIN to each owner that applies.
   
   

7. How do I cancel or change the information about my iBanking membership?
   
   You can email us through the Bank Mail service to cancel a link to any of your accounts, or cancel a link to other people's account(s).
   
   The only type of bank account you can't cancel online is the primary account that you have selected to pay Bualuang iBanking fees.
   
   For security reasons, if you would like to add a bank account link to Bualuang iBanking or change any other information on your primary account, you must visit a bank branches and fill in the Amendment/Cancellation Bualuang iBanking Service form. Or you can print out a form here.
   
   Please note, if you have printed out an amendment form, you will need to sign it at the branch in front of the bank employee who takes your application.
   
   

8. What is an Amendment/Cancellation Form?
   
   An Amendment/Cancellation Form is used when you want to request a new PIN, change your contact information, change your account information, cancel your Bualuang iBanking service, or add/cancel accounts to your Bualuang iBanking service.
   
   Please note, if you have printed out an amendment form, you will need to sign the form at the branch in front of the bank employee who will take your application.
   
   

9. Does the Bualuang iBanking service cost anything?
   
   Most of our services are free; some are not.
   
   

10. Can I access Bualuang iBanking from overseas?
    
    You can connect to Bualuang iBanking from anywhere in the world. Access to our service is guaranteed if your computer meets our system requirements.
    
    Please note that our system recognizes only the Bangkok date and time and will conduct your transactions accordingly.
    
    

11. Are all the services available 24 hours?
    
    Most of our services are available 24 hours a day seven days a week. However, between 11.00 p.m. and 6.00 a.m. Bangkok time, you will not be able to do the following transactions to your account.
           - Transfer funds
           - Stop cheques
           - Suspend the use of your lost passbook

1. What do I have to do if I want to change my User ID?
   
   Three simple steps:
   
   1. Click on "My Settings", then click on "Change User ID" on the sub-menu.
   2. Type in the New User ID of your choice.
   3. Click on "Confirm" to confirm your New User ID.
      
      Note: If you have already changed your User ID for the first time, please contact a Bualuang Phone Customer Service Representative on 1333 or (66) 0-2645-5555 when you need to change your User ID again.

2. What should I do if I forget my User ID?
   
   Contact our Bualuang Phone customer service representatives by dialing 1333 if you are in Thailand or (66) 0-2645-5555 if you call from overseas.
   
   

3. What is the difference between PIN and password?
   
   The four-digit PIN (personal identification number) is the number you will use to log on to the service for the first time. After your first log on, the system will ask you to change your PIN to a password, which you will use from now on to access your accounts.
   
   Please remember your PIN as a reference for future contact with the Bank. This may come in helpful if you forget your password.
   
   

4. What is password?
   
   A password is a secret code that you created and should not be disclosed to anyone else because it is the electronic key to your Bualuang iBanking membership.
   
   It is important that your password be extremely difficult, if not impossible, to guess. We would recommend the following precautions:
   
   • Do not reveal your password to anyone.
   • Do not use easily recognized names, such as your child's name, your birthday, or the name of your favorite movie star.
   • Do not write the password anywhere.
   • Change your password frequently.

5. What should I do if I forget my PIN?
   
   Contact any of our branches and ask for a new PIN by filling out the Amendment/Cancelllation Bualuang iBanking Service form. Or print out a form here.
   
   Please note, if you have printed out an amendment form, you will need to sign the form at the branch in front of the bank employee who will take your application.
   
   

6. How many times can I enter the wrong PIN before my account is suspended?
   
   Three times. To re-access your account, please contact our Bualuang Phone Customer Service Representatives at 1333 or (66) 0-2645-5555. We will issue you a new PIN. As a matter of record, our Bank staff will ask you to fill in the Amendment/Cancelllation Bualuang iBanking Service form.
   
   

7. How many times can I enter the wrong password before my account is suspended?
   
   Three times. To reactivate your membership, contact our Bualuang Phone customer service representatives at 1333 or (66) 0-2645-5555.

8. What do I have to do if I want to change my password?
   
   Three simple steps:
   
   1. Click "My Settings", then click "Change Password" on its sub- menu
   2. Fill in your old password and new password of your choice
   3. The system will ask you to type in your new password again to confirm

1. What is the "My Accounts" function?
   
   By clicking on "My Accounts" in the main menu, you will be able to view the ledger and available balances in your various accounts. These may be for your savings, current, or fixed-deposit accounts.
   
   If you have a Bangkok Bank credit card account and click on "My Accounts", you will also find your total credit limit, the amount of credit used, and the amount of remaining credit.
   
   If you have a Bangkok Bank loan and click on "My Accounts", you will also find your total borrowings and the principal that still has to be repaid.
   
   Note: Bualuang iBanking will automatically display information for the supplementary credit cards if you have already registered your primary credit card account(s) with Bualuang iBanking.
   
   

2. What is the difference between "Ledger Balance" and "Available Balance"?
   
   Ledger Balance is the money you have in your account, even if it is not available to be withdrawn. For example, some money may be about to come out, because you have issued a cheque or have made a payment that is still being processed.
   
   Available Balance is the money in your account, which you can freely withdraw.
   
   

3. Does Bualuang iBanking show an up-to-the-minute balance in my bank account?
   
   Yes, in most instances. There are a few exceptions. If you access a fixed-deposit or loan account between 11.00 p.m. and 06.00 a.m., it will show the balance on the last business day. If you access a credit-card account during these hours, the system will show yesterday's balance.
   
   

   Type of Account	Number of Accounts
   Savings account	Today's balance
   Current account	Today's balance
   Fixed Deposit Account	Today's balance
   Credit Card Account	Until yesterday's last transaction
   Loan Account	Until the last transaction during the Bank's official time

             
   *Except between 6 a.m. and 11 p.m. will reveal until the last transaction during the Bank's official time.
   
   

4. What is "account nickname" and what is its purpose?
   
   This is the nickname you have given to an account. Account nickname is the name you give your virtual accounts so you donÆt have to remember the 10-digit account number each time. To change the nickname, simply click on "Preferences" then click on "Account Nickname Summary".
   
   

5. What is "Principal Balance" in the loan account?
   
   Principal balance is the remaining loan principal, excluding interests.
   
   

6. How far does the information on the Account Activity page go back?
   
   The timeline is different for different types of accounts as shown in the chart below.
   
   

   Type of Account	Timeline
   Savings account	The previous month and the month before
   Current account	The previous month and the month before
   Fixed-deposit account	All your account information
   Credit card account	All the transactions you made with your Bangkok Bank credit cards over the past three billing periods. You can also view the list of transactions that have not yet been billed.
   Loan account	The total principal and loan interests you've repaid in the past 12 months, and the amount of principal left to repay.

7. What can I do if I believe that my bank account balances are incorrect?
   
   Please contact us. Either dial 1333 or (66) 0-2645-5555 and speak to one of our Bualuang Phone Customer Service Representatives or submit your investigation request to us via Bank Mail. If you prefer the second option, click on "Services." There you'll find a sub-menu. Click on an item called "Balance Investigation" on that sub-menu.
   
   

8. What can I do if I think there are errors in my bank statement?
   
   Please contact us. Either dial 1333 or (66) 0-2645-5555 and speak to one of our Bualuang Phone Customer Service Representatives or go to the Transaction Investigation page and submit your investigation request from that page.
   
   

9. What can I do if some of my bank accounts are missing from the screen?
   
   The accounts you registered with Bualuang iBanking at the time of your application should be visible on your screen. Please contact us, if this is not the case. Call one of our Bualuang Phone Customer Service Representative at 1333 or (66) 0-2645-5555.

10. Can I view transactions made using my Be1st Card?
    
    To view purchase transactions made using your Be1st card for your savings or current accounts, select "Be1st Card Number" on Account Activity page and specify the date range that you want to view.

1. Whom can I transfer funds to?
   
   You can transfer funds between your accounts that were previously registered at the branch as follows:
   
   
   1. From your savings or current account to your savings, current, fixed and/or Sinmathaya Subthawee account
   2. To a third party who holds a Bangkok Bank savings or current account
   
   Note:
   • If you opened a savings or current account in Bangkok Metropolitan areas (Bangkok, Nonthaburi, Patum Thani or Samut Prakarn), you can transfer funds to only those fixed accounts opened in the same area.
   • If you opened a savings or current account in a provincial area, you can transfer funds to only those fixed accounts opened in provincial areas.
   • Deposits into a fixed account or Sinmathaya Subthawee account via Bualuang iBanking can be made between 6:00am - 11:00pm.

2. What kinds of transfers can I do?
   
   Bualuang iBanking offers you three transfer options:
   1. Immediate Transfer - Your transfer instructions will be conducted in real-time.
   2. Future Transfer - You can set a future date when you want money to be transferred. The transfer date can be set as far as 12 months in advance.
   3. Regular Transfer - You can give us an instruction to transfer a specified sum to someone or some company every week or every month.

3. What is the difference between "Review" and "Confirm"?
   
   You should always review your instruction before confirming it. Go to the Review page before proceeding to the Confirmation page. Once we've received your instruction, we'll send you a reference number for your transaction.
   
   

4. How do I know if my transfer instruction has been executed and that a correct sum has been deducted from my bank account?
   
   There are three ways you can check if the transfer has been completed:
   1. Look at the balance of the account from which you have chosen to make the transfer. To do so, click on "My Accounts"
   2. Go to the Account Activity page and see if the transfer transaction shows up on the screen.
   3. Go to the Transfer History page which lists all the transfers you've made in the last 120 days.

5. Is there a limit on the time that I can transfer funds or cancel my transfer instructions?
   
   You can transfer funds between your accounts and to your third party account anytime you like. If you want to cancel your transfer instructions, you will need to notify the bank before 9.00 a.m. on the day of the transfer.
   
   Note: Deposits into a Fixed Deposit account or Sinmathaya Subthawee account via Bualuang iBanking can be made between 6:00am - 11:00pm.
   
   

6. Can I add a new account or cancel a previously registered account via Bualuang iBanking?
   
   To add or cancel an account via a branch
   
   1. You can add or cancel any account, except for the primary account, at any Bangkok Bank branch. The addition / cancellation will be effective within four working days and will be reflected in your "My Accounts" page.
      
      Please go to a branch to fill out an amendment form or print out a form here. You will need to sign the form at the branch in front of a bank employee who will take your application.
      
      To cancel an account via Bualuang iBanking
   2. You can cancel any account, except for the primary account, by sending an email message via Bank Mail when logged on to Bualuang iBanking. To do this, click on "Send A Message" and fill in the account number and account name to be processed. Please note that canceling an account on Bualuang iBanking does not close the account, it just removes it from internet access.

7. What is Transfer History?
   
   On the Transfer History page, you will find a list of payment instructions that you sent out over the past 120 days - whether or not they were successfully executed.
   
   

8. What is Pending Transfer?
   
   On the Pending Transfer page you will find a list of fund transfers that has not yet been executed - usually because they are not yet due.
   
   Note: To cancel or change your scheduled future transfer, please cancel or change your future transfer instructions before 9.00 a.m. on the day of the transfer date.
   
   

9. Is there a limit to the amount of money that I can transfer through Bualuang iBanking?
   
   No, there is no limit to the amount of money that you can transfer between your accounts. You can transfer up to 2,000,000 baht per day to a third person's account.
   
   

   Transaction	Amount
   Transfer funds between your accounts	No limit
   Transfer funds to a third person's registered account within Bangkok Bank	Up to 2,000,000 baht per day
   Transfer funds to fixed account	2,000 baht and up

   
   
   

10. If I send my transfer instruction from overseas, will the Bank process my instruction according to the local time or the Bangkok time?
    
    Our system only recognizes the Bangkok date and time.
    
    

11. Does the fund transfer service cost anything?
    
    Some types of transfers are free; other aren't.
    
    

12. Can I add a new 3rd party account or cancel a previously registered 3rd party account on Bualuang iBanking?
    
    Follow these instructions to add or cancel a 3rd party account on Bualuang iBanking:
    
    1. To add a 3rd party account, go to the "Transfers" menu and click on the "Add 3rd Party Account" sub-menu. Enter a 3rd party account number and select the bank from the drop down list. After you have confirmed the information, a One Time Password (OTP) will be sent via SMS to your mobile phone number which you have pre-registered with Bualuang iBanking. Enter the One Time Password (OTP) in the box on the "Add 3rd Party Account-Verification" page and click confirm. You have now added a new 3rd party account. You can add up to 40 3rd party accounts on Bualuang iBanking.
       
       To cancel a 3rd party account, go to the "Transfers" menu, then click on the "3rd Party Account List" sub-menu and select the account to cancel.
    
    
    2. You can add or cancel a third party account at any Bangkok Bank branch. The addition / cancellation will be updated on your "3rd Party Account List".
       
       Please go to a branch to fill out an amendment form or print out a form here. You will need to sign the form at the branch in front of a bank employee who will take your application.

13. Is it possible to inform a recipient that a funds transfer has been completed via Bualuang iBanking?
    
    To inform a recipient that a funds transfer has been completed via Bualuang iBanking, select the option "Send SMS notification to the recipient's mobile phone number when the money is transferred". Select the language for the SMS message, either Thai or English. The message received will look like this: "K.XXXXXXXX transferred XXX,XXX.XXBt to your a/c 9999XXX999 via iBanking".

1. Which purposes this service can be used for?

Thai Nationals

•  Educational expenses
•  Travel expenses 
•  Personal expenses 
•  Payment for goods
•  Payment for services
•  Wage paid to foreigners
•  Residence expenses 
•  Family support 
•  Gifts 

Foreigner

•  Repatriation of income 
•  Educational expenses 
•  Travel expenses 
•  Personal expenses  
•  Payment for goods  
•  Payment for services  
•  Gifts  

2. How do I apply for this service?

Apply through Bualuang iBanking

1.  Sign in to Bualuang iBanking
2.  Go to “Transfer” and select “Add3rd Party Intl. Account”
3.  Complete the form clearly. You can submit your request between 6:00 a.m. - 9:00 p.m. on bank working days. The Bank will inform you of the result of your request by email within three business days.

If you are a foreigner, you will need to complete your online registration by submitting a copy of your work permit, or employee card, or certificate of income issued by an employer within three bank working days of making your application. You can provide the documents by fax number 66 (0) 2553 5443 or scan the documents and email outward.ift@bangkokbank.com

Please call (66) 0 2553 5475 to confirm the receipt of documents from 9:00 a.m. - 5:00 p.m. on bank working days.

Apply at any Bangkok Bank branch

Bualuang iBanking user – You can print out the “Application for International Funds Transfer Service via Bualuang iBanking”.

1.  Sign in to Bualuang iBanking
2.  Go to “Transfer” and select “International Funds Transfer”
3.  Click “Print” and select “Application Form” on the right side of the screen
4.  Complete the application form clearly
5.  Submit your application along with the required documents at any Bangkok Bank branch

Bualuang iBanking non user – You can apply for the Bualuang iBanking service along with the International Funds Transfer service via Bualuang iBanking at any Bangkok Bank branch in Thailand.

3. What required documents should I prepare when applying for this service?

Thai Nationals

•  Citizen ID card or Government ID card or State Enterprise ID card or Driver’s license stating citizen ID number
•  Copy of house registration (if the ID does not contain an ID number)
•  Passbook or cheque book or cheque book receipt form of the deposit account used for Bualuang iBanking

Foreigners

•  Passport
•  Work permit or Employee card or Certificate of income issued by an employer
•  Passbook or cheque book or cheque book receipt form of the deposit account used for Bualuang iBanking

4. How much does this service cost?

•  300 baht per transaction (normal fee 400 baht per transaction) when you choose to pay only the Bangkok Bank sending fee
•  1,050 baht* per transaction (normal fee 1,150 baht per transaction) when you choose to pay both the Bangkok Bank and the foreign bank fee**

*Except for a fund transfer made in Japanese yen (JPY), which has a fee of 2,400 baht per transaction (normal fee is 400 baht plus 0.05% of the transfer value for or a minimum of 2,100 baht per transaction), or in Hong Kong dollars (HKD), which has a fee of 1,350 baht per transaction (normal price).

**Recipients may not receive the full amount of funds if foreign banks charge additional fees.

1. What kind of things can I pay for through Bualuang iBanking?
   
   You can pay for goods and services from more than 400 companies that have an agreement with the Bank. You can choose to pay from your savings or current accounts that are registered with Bualuang iBanking. You can also pay your credit card bills on-line.

2. Do I always have to make immediate payment or can I set a future payment date?
   
   You can do either: pay now or on a future date you choose. By sending us your payment instructions in advance, you avoid missing the payment date when bills are due. You can set a payment date for up to 12 months in advance.

3. What is the difference between "Review" and "Confirm" on the Payment page?
   
   You should always review your instruction before confirming it.
   
   Go to the Review page before proceeding to the Confirmation page. Once we've received your instruction, we'll send you a reference number.

4. How do I know if my payment instruction has been executed successfully?
   
   There are three ways you can check if the transfer has been completed:
   
   1. Look at the balance of the bank account from which you have chosen to make the payment. To do so, click on "My Accounts."
   2. Go to the Account Activity page and see if the payment transaction shows up on the screen.
   3. Go to the Payment History page which lists all the payments you've made in the preceding 120 days.

5. Can I pay for goods and services on behalf of other people?
   
   Yes. Just go to the Payments page and put in their customer number and the reference numbers which are shown on the bill.

6. What is "Payment History"?
   
   On the Payment History page, you will find a list of payment instructions that you sent out over the past 120 days - whether or not they were successfully executed.
   
   

7. What is "Pending Payment"?
   
   It is the list of payment instructions that are scheduled to be processed on specified future dates.
   
   

8. Can I change or cancel my payment instructions?
   
   You cannot cancel your immediate payment instruction once you've clicked "confirm." You can cancel or change your future Credit Card payment instruction before 9.00 a.m. on the day of the payment date. You can cancel or change your future bill payment instruction before 9.30 a.m. on the day of the payment date.
   
   

9. Is there a limit to the payment amount I can make through Bualuang iBanking?
   
   No, you can pay as much and as often as you wish through us. However, you can set your own payment limit by going to "My Settings" menu.

10. What is the "Personal Payee List"?
    
    The Personal Payee List records the list of companies that you've selected because you plan to pay for their goods or services on a regular basis. To create your Personal Payee List, click on Payments. You will find a sub-menu. Click on an item called Add Payee on the sub-menu.
    
    The Personal Payee List saves you time by selecting out the companies you wish to pay regularly.

11. Does it cost anything to make payments through Bualuang iBanking?
    
    No. It costs you nothing to make payments. 

1. What mutual funds transactions can I make via Bualuang iBanking?
   
   You can inquire your outstanding and send orders to buy, sell and switch your funds on Bualuang iBanking.

2. What type of mutual funds can I buy and sell via Bualuang iBanking?
   
   You can buy and sell mutual funds that have a unit holder number beginning with 888, such as Bualuang Thanatavee, Buakaew, Bualuang Infrastructure, and Bualuang Top-Ten. For Bualuang Thanarat, Bualuang Thanasarn and Bualuang Thanasarn Plus, you can view your daily investment value online but you cannot make any transaction orders.

3. How can I pay for my investment on mutual funds via Bualuang iBanking?
   
   You can pay for your investment on mutual funds in 2 different ways:
   
   • Debit from savings account or current account
   • Debit from Bangkok Bank credit card* registered in Bualuang iBanking (exclusive for the investment on RMF/LTF only)
   
   *Excludes AMEX, Purchasing Cards, Corporate Cards, UnionPay Credit Cards
   
   

4. How do I add my mutual funds accounts to Bualuang iBanking?
   
   1. Add mutual funds accounts online (every day from 7.00 am - 10.00 pm): Go to “Quick Menu” and select “Add own account and cards”. This will take you to Account Type, then select “Mutual funds account”. To add a new mutual fund, follow the on-screen instruction. After you have completed adding the funds, you can immediately check your mutual funds unit balance under the same unit holder number and start investing right away.
   
   
   2. Add mutual funds account at a branch* by completing the Bualuang iBanking Amendment Form and bringing in the following documents:
      
      • ID card or passport
      • Bangkok Bank mutual fund passbook (Unitholder number starting with 888 or 889)
      • Account passbook (savings or current) used for Bualuang iBanking
      *You will be able to make transactions on your mutual fund account via Bualuang iBanking within 3-5 working days of applying at the branch.

5. Are there any transaction limits for mutual funds on Bualuang iBanking?
   
   

   Buy Order	Maximum 10,000,000 baht per transaction (Please note that the minimum amount you can buy per transaction for each fund is identified in the prospectus.)
   Sell Order	Maximum 10,000,000 baht or 1,000,000 units per transaction
   Switch Order	Maximum 1,000,000 units per transaction

6. When can I order mutual funds transaction via Bualuang iBanking?
   
   The service is available 24 hours a day, however, orders that the bank receives after 4.00pm. (Bangkok Bank system time) will be processed on the next working day.
   
   

7. Can I set up future dated or recurring mutual funds orders?
   
   Yes, Buy and Sell orders are available for immediate, future dated, or recurring transactions, while switch order are available for immediate and future dated transaction.

8. How do I cancel pending Buy, Sell or Switch Orders via Bualuang iBanking?
   
   You can cancel a pending Buy, Sell or Switch Order in the "Investments" menu by selecting "Pending" in the sub-menu and then clicking "Cancel" in the pending screen. When the order is cancelled, a page confirming your cancellation will be shown.
   
   Please be noted that your immediate order cannot be cancelled.

9. Can I cancel a previously registered mutual funds account on Bualuang iBanking?
   
   You can cancel the registered mutual funds account on Bualuang iBanking at any Bangkok Bank branch by completing the Bualuang iBanking Amendment Form. The cancellation will be effective within 3-5 working days and the change will be shown in "My Accounts" page.

1. What is Deposited Cheque Return Inquiry?
   
   This page lists cheques deposited into your savings or current account over the past two months but were returned. You can see the list of returned cheques 24 hours.
   
   An explanation is given for every returned cheque.

2. I have deposited a cheque into one of my bank accounts but when I look at Bualuang iBanking, I can't find it on either the "Account Activity" page or the "Deposited Cheque Return Inquiry" page. Why is this?
   
   If you deposit a cheque after 2.00 p.m., the transaction won't appear on Bualuang iBanking until the next working day. This is because your cheque is still being processed.

3. What is Issued Cheque Return Inquiry?
   
   This page lists cheques issued from your bank account over the past two months which were returned. An explanation is given for every returned cheque.
   
   

4. What is Stop Cheque?
   
   This service allows you to cancel cheques between 6 a.m. and 11 p.m. every day before the payment date specified on the cheque. The service is available only for cheques that are issued from individual accounts registered with Bualuang iBanking.
   
   Note: The Bank cannot cancel a cheque that has been deducted from your current account.

5. What if I cannot find my passbook or it is stolen?
   
   You should cancel your passbook if it has been lost or stolen so that no one else can withdraw funds from your bank account. In the meantime, you can still use your ATM card or cheque book to access that account. If you wish the Bank to issue a new passbook for you, please bring your citizen ID card and a police report on the stolen passbook to your home branch.
   
   
   
   
6. I would like to view my bank statement for a period extending back more than two months. Can I ask for a paper copy?
   
   What are the oldest statement records I can request? If you make a request, we can mail the statements for your current account and credit card account that are registered with Bualuang iBanking. Go to "Special inquiry" page and click "Statement inquiry". We will mail it to your mailing address.
   
   
   
7. What can I do if I believe there is an error in my bank account balance?
   
   
   If you think there may be an error in your bank account balance, you can ask us to investigate it. We will e-mail you the result of our investigation via Bank Mail.
   
   
   
   
8. What can I do if I believe there has been an error when recording one of my banking transactions?
   
   
   If you think there may be an error in the record of your transaction, you can ask us to investigate it. We will e-mail you the result of our investigation via Bank Mail.
   
   
   
   
9. What is "Online Reward Points Redemption"?
   
   This service allows primary card holders to receive free gifts based on the points earned. Under this option there is also a link that takes you to view "Thank You Rewards" catalogue in our website. You can make an online redemption up to three items per one request.
   
   
   
   
10. What is "Change of Credit Card Information"?
    
    This service allows customers to request a change of billing address, a replacement card, and a new PIN. However, a change of billing address can be made by primary card holders only. The other two services are open for both primary and registered supplementary card holders.

1. What is the benefit of giving my bank account a nickname?
   
   Having nicknames for your bank accounts means you don't have to remember the 10-digit account number of each different account.
   
   
2. What is the benefit of changing my password frequently?
   
   Changing your password frequently enhances your security. 
   
   
3. Can I hide my account number on the screen?
   
   Yes, you can. We have a function called "Account Masking", which lets you hide part of your account numbers. This provides additional security to your accounts.
   
   
4. What does the Language function do?
   
   The Language function lets you choose the language you want to view on Bualuang iBanking. You have two choices: Thai or English.
   
   
5. Can I set the maximum third-party transfer higher than the Bank's maximum fund transfer?
   
   While you can set the maximum amount you wish to transfer to a third party, that maximum has to be within the Bank's limit, which is 500,000 baht per day.
   
   
6. Can I set my own payment limit on Bualuang iBanking?
   
   Yes, you can. We have a function called "Maximum Bill Payment", which lets you set the maximum amount that you wish to pay to companies that have an agreement with the Bank.
   
   
7. Can I view or update the information I gave to the Bank at the time I applied for Bualuang iBanking?
   
   You can view your personal contact information on the "View Contact Information" page. If you wish to update information such as your home phone number, work phone number or fax number, please click on "Updating".
   
   If the change concerns your title, first name, last name, mobile phone number, E-mail address or postal address, you will need to fill in the Amendment/Cancellation Bualuang iBanking Service form and submit to a branch.
   
   Please note, if you have printed out an amendment form, you will need to sign the form at a branch in the presence of a bank employee who will take your application.
   
   
8. What is the benefit of activating the SMS authentication service?
   
   The SMS Authentication Service is a convenient verification service which uses mobile phone SMS messages to enable existing Bualuang iBanking users to verify themselves when registering for additional services without having to visit a branch.
   
   For example, instead of going to a branch to register a new third-party account to make funds transfers to, you can now complete the process online by using Bualuang iBanking and the SMS Authentication Service as verification. In this example, after you have clicked on "Add 3rd Party Account" in the "Transfers" menu, the bank will send you a One Time Password (OTP) via SMS to the mobile phone number that you have pre-registered with Bualuang iBanking. You will need to enter the OTP to verify your request and activate it online.
   
   
9. What is a One Time Password?
   
   The One Time Password (OTP) is a password which is sent to you from the bank via SMS to your previously registered mobile phone. Bualuang iBanking will ask you to input the password in order to verify your online request for selected services. The OTP can be used once only and will expire 15 minutes after it has been sent to you. If you have not used the OTP within 15 minutes, you will have to start the process again and obtain a new OTP via the SMS Authentication Service.

1. What is Bank Mail?
   
   Bank Mail is a highly secure e-mail service exclusively offered to you as a Bualuang iBanking member. You can read mails that we've sent to you, send us messages, or view your previous e-mails to us.
   
   
2. Is there any way I can view all the transactions I have made on Bualuang iBanking?
   
   Yes, you can. Just click on Session Summary and you'll find:
   
   • The date and time at which you began the current session
   • A list of immediate fund transfers that have been executed along with a reference number for each transaction
   • A list of immediate payments that have been executed along with a reference number for each transaction
   • A list of a single cheque that has been cancelled according to your instruction
   • A list of cheques that have been cancelled at the same time according to your instruction
   • A list of lost passbooks that have been suspended according to your instruction
   
   This information applies to your current session. If you wish to view prior activities, you will have to go to the page relevant to the service you are interested in, such as Payment History or Transfer History.

1. Can I print the information that appears on my screen?
   
   Yes, you can. There are two methods to print out the information. The first one to use is the Print command located in your Internet Browser. This method will print the information as it appears on your screen (depending on the type you specify e.g. with frame or without frame).
   
   The second method is to use the "Print" button which appears on the top right hand corner of your screen. This button will send a command to the operating system to print out the information in the pre-formatted layout. The layout is designed by Bangkok Bank in a way that is easy to understand and will fit on an A4 paper.
   
   
2. Why doesn't anything happen when I click the "Print" button?
   
   Please check your printer to see if it is connected properly. In addition the "Print" function on Bualuang iBanking site uses Microsoft Windows Printing dialogue, therefore if you use McIntosh or another operating system, this function may not work properly. Please see our system requirements for more information.
   
   
3. What is the "Download" button?
   
   The "Download" button enables customers to download the information of the account and convert it into Microsoft Excel file.

1. What is Secure Socket Layer (SSL)?
   
   It's one of the hi-tech security tools that we use to protect our banking system. The moment you click "send" or "submit," SSL will encrypt i.e. scramble your data and convert it into numerical coding.
   
   Converting the numerical coding into the English or Thai language cannot be done unless it is unlocked with a unique electronic key which contains numerical digits which would be virtually impossible to decipher.
   
   
2. How good is Bangkok Bank's SSL?
   
   Bualuang iBanking uses the latest versions of SSL, making it statistically improbable for any intruders to break into our system. SSL's job is to encrypt data. The higher the level of encryption, the stronger the security.
   
   The level of encryption is expressed in bits of algorithm. The bank uses up to 256 bits of algorithm, the highest level of encryption available for use in the world's banking industry.
   
   
3. How secure is the Bualuang iBanking system?
   
   As a leading commercial bank, we understand that our reputation relies on the quality of our security system. We have worked with world's leading consultants in security systems to ensure that we have the best security tools and that they all are well maintained and functioning all the time.
   
   Our system has received a stamp of approval from one of the world's best security auditing companies.
   
   
4. What other security tools does the Bank have?
   
   Besides SSL and encryption, we have several other security tools to make Bualuang iBanking the safest financial site around. We use several levels of Firewall, a software that acts as a security guard who kicks hackers, or anyone giving a wrong code, out of the door. We also use the latest anti-virus software and intrusion detection software.
   
   If you leave your computer screen idle for more than 15 minutes, you will automatically be signed off from our service. This feature prevents anyone from stealing your information or conducting transactions from your account while you are away from the computer.
   
   You will be given a PIN (personal identification number) which must be changed when you first log on and then you can change your password whenever you like. No one, including our staff will be able to access it.
   
   To prevent anyone having access to your account, we designed the system so that your account will be suspended immediately the third time a wrong password is entered.
   
   We also have a Verisign Certificate which means it virtually impossible for anyone to duplicate our web site and pretend to be us.
   
   
   
5. How do I know if the Bank's security system is working?
   
   If the Bank's security system is working on your computer you will see a closed padlock icon on the bottom right hand side of your screen once you've logged in.
   
   If you move your mouse over to the closed padlock, a phrase that reads "SSL Secured" will pop up. This means all the information you are entering is being encrypted. This enables you to feel confident about the security of your data.
   
   
6. What can I do to enhance security?
   
   • Keep your user ID, PIN number, and password to yourself Do not store them in a computer or write them where other people can find. Make sure no one is physically watching as you enter these secret codes.
     
     Bangkok Bank will never send e-mails or call you to ask for your personal information. Please notify Bualuang Phone at 1333 or (66) 0-2645-5555 if you receive a suspicious phone call, e-mail, or any other form of inquiry asking for your personal Bualuang iBanking information.
   • Change your password regularly Do not use easily recognized numbers such as your birth date, home telephone number, house number, and the like.
   • Always log off Log off from Bualuang iBanking every time you are away from the computer. Never walk away from your computer until you have completed a banking transaction.
   • Install anti-virus applications/software onto your mobile phone, smartphone, tablet and PC and keep updating your virus database.
   • Avoid using a shared computer, such as one in an Internet Cafe', because it may not be secure.
   • Do not click the link (URL) in SMS or email.
   • Do not download or install programs from unreliable sources.
     
     Bangkok Bank will never send an SMS/Email requesting you to download or install any software or application to make a transaction with us. Therefore, if you receive this kind of SMS, or have clicked any link to download suspicious software or application, please immediately contact Bualuang Phone 1333 or (66) 0-2645-5555. Our service is available 24/7.
   • Do not make financial transactions using any device with jail-broken (iOS) or rooted (Android) operating systems.
   
   
   
7. What can I do if someone happens to know my password?
   
   Change your password immediately, or call our Bualuang Phone customer service representatives on 1333 or (66) 0-2645-5555 and ask to have your account suspended.
   
   
   
8. What should I do if a Security Information dialog box saying "This page contains both secure and nonsecure items" pops up?
   
   Security Information Dialog Box
   
   
   
   This dialog box pops up when you click on another link while your page has not been completely processed. All our sensitive information such as your account and credit card numbers remain encrypted and secure even though the padlock icon disappears.
   
   Click "Yes" to continue using Bualuang iBanking, even though the padlock icon disappears, your information remains secured and encrypted.
   
   If you click on "No", you may experience an error page. Please click the back button to return to the previous page. However, if an error page doesn't show up, our transaction is still secured and you can continue using the service.
   
   If you don't want this dialog box to pop up in the future, please wait for the page you're viewing to process completely before you click on another link.
   
   
9. If I am using Internet Cafe to access Bualuang iBanking, can I prevent other to view/use my accounts?
   
   We recommend our customer to log off every time you finish or think that you will be away for a long period. Furthermore you can clear the history of URLs and cache of web pages you visited, by clicking the Tool Menu, then Option. The Option screen will pop up, then click on the two buttons circled in the picture, Delete Internet Temporary Files and Clear History.