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Human Rights Policy

The Bank strives to do business with responsibility to society and all stakeholders, as well as to respect human rights in accordance with domestic laws and international standards. The Bank has put in place proper risk management mechanisms for human rights violations resulting directly from its business conduct and indirectly from engagement with the business activities of its customers, suppliers and business partners. The Bank aims to prevent and avoid human rights violations and, should they occur, to mitigate their impacts, which may not only harm affected parties but also damage the Bank’s reputation and stakeholders’ trust.

Realizing the importance of upholding human rights, the Bank has established its human rights policy in line with domestic laws and international standards, including the Universal Declaration of Human Rights (UDHR) and the International Labour Organization (ILO) Conventions, as a practical guideline for executives and employees throughout the Bank. The Bank has adopted the UN Guiding Principles on Business and Human Rights (UNGPs) as a framework for its human rights management and ensures that human rights due diligence is conducted regularly every three years to identify and assess risks and impacts related to human rights from the business activities of the Bank or its suppliers as well as to develop appropriate prevention and mitigation measures. The Bank will provide accessible channels for filing complaints related to human rights violations, a transparent complaint-handling process, fair remediation, and an effective monitoring and reporting of actions taken regarding human rights violations. Moreover, the Bank continuously communicates with employees in order to raise awareness and build understanding on the importance of doing business with respect for human rights and to enshrine this as part of our organizational culture.
Scope
This human rights policy covers all undertakings of the Bank as well as those of its suppliers and business partners. The Bank encourages its employees, suppliers, and business partners to strictly adhere to this policy.
Guidelines
The Bank believes that all human beings are born free and equal in dignity and rights without distinction of any kind, such as race, religion, sex, language, culture or any other status and therefore issues the guidelines corresponding to each group of stakeholders as follows:

Customers

  • The Bank respects rights of customers and treats them fairly and without discrimination.
  • The Bank realizes its customers’ basic rights to receive fair financial services and has established market conduct policy and guidelines, covering fair treatment guidelines; sales practices that offer complete, clear and non-distorting information without harassing customers; after-sales services; and prudent controls and audits to ensure customers receive fair, high-quality services suitable for their needs.
  • The Bank respects the rights of data subjects and puts high importance on the protection of customers’ personal data through strict information security and compliance with related laws.
  • The Bank holds labor rights and community rights as a key criteria in considering credit approval for businesses under the environmental, social and governance risk management framework of its credit underwriting process. The Bank will not provide credit to businesses or business activities engaging in human trafficking, forced labor, or illegal child labor as specified in the Bank’s responsible lending policy.

Employees

  • The Bank treats all employees according to its rules without unfair discrimination.
  • The Bank encourages employees to respect the rights of their colleagues, customers, and others.
  • The Bank respects labor rights, including the rights to join labor unions and collective bargaining, promotes occupational health and safety within the workplace, and refrains from forced labor and child labor. Also, the Bank strictly complies with applicable labor laws and regulations.

Suppliers and Business Partners

  • The Bank expects its suppliers and business partners to respect human rights according to domestic laws and international standards.
  • The Bank expects its suppliers to conform to the human rights related principles outlined in the Bank’s Supplier Code of Conduct and encourages them to fully comply with the Supplier Code of Conduct.
  • Under the Bank’s supply chain risk management framework, the Bank incorporates human rights factor as one of the criteria in a vendor selection process. The Bank regularly monitors and assesses performance related to the human rights practices of its suppliers, and conducts risk and impact assessments in its supply chain to determine proper prevention and mitigation measures.
Handling of Complaints and Suggestions
The Bank provides multiple communication channels to file complaints and suggestions on actions or activities that do not comply with the Bank’s human rights policy and ensures appropriate investigation and remedies for impacts occurred.
Contact Channels
  • Post
    Corporate Secretary or Compliance
    333 Silom Road, Silom, Bang Rak, Bangkok 10500

  • Website
    Fill in the form to file complaints at https://www.bangkokbank.com/th-TH/Contact-Us

  • Phone
    Bualuang Phone 1333 or (66) 0 2230 2888
Human Rights Due Diligence
Download PDF
The Bank reviews its human rights policy on an annual basis or when there is a significant event. The Bank will communicate to all stakeholders every time there is a material change to the policy.

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