Whistle Blowing Policy and Procedures

Bangkok Bank provides avenues for its stakeholders to directly communicate with the Board of Directors of the Bank for Whistle Blowing based on fundamental principles of mutual good understanding and cooperation as a core element for successful and sustainable development. In this regard, the Bank establishes processes and avenues for receiving and handling complaints of stakeholders and for protecting Whistle Blowers and any relevant persons from unfair treatment.

Definition
Whistle Blowing means the provision of information, lodging of a complaint, making an inquiry or raising concerns on illegal activities, breaching the Bank’s Code of Conduct and Business Ethics, incorrect financial reporting, or internal control system weaknesses.
Whistle Blowing Procedures
1. Whistle Blowing process and protection measures

The Bank will receive Whistle Blowing reports fairly, transparently and attentively, with an appropriate allocation of time for investigation, and the Bank will maintain confidentiality, and provide protection of the Whistle Blower who discloses concerns in good faith from unfair treatment without punishment or negative impacts. Reports by Whistle Blowers should be made in writing to the Compliance Unit as the Center for receiving reports from employees and other stakeholders.

2. Operational Procedures for Handling Whistle Blowing

The Compliance Unit will consider the Whistle Blowing reports received prudently and appropriately by gathering facts, investigating and reviewing them thoroughly. Where a case is complex or involves serious improper activity, such cases may be forwarded to the Audit and Control division for further auditing and investigation of facts, or may be handled by an ad-hoc committee. In this regard, the Compliance Unit will raise the issues or concerns to the Bank’s Audit Committee for consideration as it deems appropriate or necessary.

3. Actions to be Taken and Reported

The Compliance Unit will monitor and follow-up on the Whistle Blowing cases received. Where the case indicates improper activity, relevant corrective action and preventive measures will be considered and reviewed by the Bank’s Audit Committee.

The Compliance Unit will notify the Whistle Blower regarding the result of the case within one month from when the case is resolved and the relevant measures completed.
 

TOOLS & ASSISTANCE

We are ready to help you.

TOOLS & ASSISTANCE

We are ready to help you.