Bangkok Bank appoints Counter Service in 7-Eleven stores as its Banking Agent – leveraging customer experience with increased convenience and closer-to-home financial services
December 01, 2020
Bangkok Bank continues to expand its service channels by appointing Counter Service as its Banking Agent in more than 12,500 7-Eleven stores nationwide to provide closer-to-home cash deposit services. As the move will reduce the need to visit a bank branch or look for a cash deposit machine, Bangkok Bank can now provide even more service coverage to customers, especially for those in the provinces or remote communities. It underscores the Bank’s commitment to fulfill customer experience at every touchpoint, both online and offline. The new Banking Agent also comes with a special promotion to celebrate year-end and welcome the New Year season. Bangkok Bank customers who use cash deposit services at Counter Service in any 7-Eleven store from December 1, 2020 to January 23, 2021 will receive a 10-baht cash coupon printed on the cash deposit receipt that can be used at 7-Eleven.
Bangkok Bank Executive Vice President Prassanee Ouiyamaphan said that Bangkok Bank is focused on providing customers with the best service experience. Therefore, the Bank has accelerated its expansion of Banking Agent services to enhance the level of convenience and lower restrictions on accessing bank services for financial transactions. To that end, the Bank has partnered with Counter Service, a subsidiary of CP ALL, a leading retail business in Thailand that operates 7-Eleven stores, to expand cash deposit services and allow Bangkok Bank customers to conveniently deposit cash to savings and current accounts, even outside of the service hours of bank branches. Customers can access the services at Counter Service in more than 12,500 7-Eleven stores nationwide without worrying about searching for a nearby cash deposit machine.
In addition, a 10-baht cash coupon will be given away as a New Year gift to Bangkok Bank customers who use the cash deposit service at Counter Service in 7-Eleven stores nationwide from December 1, 2020 to January 23, 2021. The coupon can be used for a discount on goods purchased at 7-Eleven stores. The cash coupon is valid until January 31, 2021.
"The collaboration with Counter Service under CP ALL’s group of companies will enhance our customer’s experience and satisfaction. The new touchpoint allowing cash deposits to savings and current accounts in Bangkok and the provinces, particularly, remote communities and villages, will help the Bank get even closer to its customers. The new channel will provide easier access to services that can enhance customer behavior and needs, both online and offline, whether it is the Bangkok Bank Mobile Banking app or other digital channels, as well as over 1,000 physical bank branches and more than 10,000 automatic cash deposit / withdrawal machines. The Bank’s ongoing effort to add new Banking Agent partners, including Counter Service at 7-Eleven, will facilitate rapid access to the comprehensive financial services of Bangkok Bank with a common goal of expanding cooperation in order to provide a greater variety of services in the future."
Counter Service Company Limited Senior Vice President Mr. Weeradej Ackapolpanich said that Counter Service is very pleased to be a Banking Agent for Bangkok Bank, one of the largest banks by number of customers in Thailand. Banking Agent services will appeal to the Bank’s customers all around the country, especially in more remote areas. The service will not only support changing customer behavior but will also provide them accuracy, speed and the security of their information via Counter Service’s one-stop electronic system that operates every day at 12,500 7-Eleven stores nationwide.
For Bangkok Bank customers who wish to deposit cash to savings or current account at Counter Service at 7-Eleven: