Supply Chain Management
Commitment
To create a sustainable practice throughout the entire supply chain by enforcing appropriate ESG risk management, promoting green procurement, and collaborating with and supporting suppliers to improve their social and environmental performance
Materiality
The Bank is committed to overseeing and preventing social and environmental impacts from the operations of the Bank and its supply-chain counterparties, by managing risks within the supply chain covering economic, social, and environmental areas, as well as managing the image and reputation of the Bank. The Bank has established the Supplier Code of Conduct to reflect our expectations of suppliers regarding environmental, social and governance (ESG) and encourage them to conduct their business responsibly in keeping with the Bank’s Supplier Code of Conduct. In addition, the Bank places importance on ESG risk management in the supply chain that is appropriate to the Bank’s business context as well as promoting the procurement of environmentally friendly products. We also organize sustainability knowledge sharing activities for the Bank’s suppliers to build a stable, effective supply chain that will create sustainable value for the environment and society.
Management Approach
The Bank has established ESG management guidelines in the Bank’s supply chain. We have a supplier screening process that covers ESG issues and we evaluate significant risks associated with critical suppliers regularly. This is to ensure that our suppliers uphold good ESG performance standards and have an acceptable level of ESG risk. We communicate the Bank’s Supplier Code of Conduct to all suppliers and request cooperation from all major suppliers to read and sign an acknowledgment of the Supplier Code of Conduct. The Bank expects all suppliers to strictly comply with the Supplier Code of Conduct, covering respect for human rights, labor rights and community rights, care for the environment, and compliance with relevant laws and related regulations. This is for the benefit of the suppliers themselves, the Bank and relevant stakeholders. The Bank has a process to monitor their compliance with the Supplier Code of Conduct and is ready to support all suppliers to fully comply with the Code of Conduct.
The Bank has established a policy outlining guidelines when using outsourced service providers for general work. This provides clarity in terms of the criteria for selecting service providers which cover risk management, internal controls, data protection and confidentiality of the Bank and customers, as well as the use of labor. The policy is reviewed annually. The Bank assigns the screening committee for outsourced service providers to be responsible for monitoring the compliance of outsourced service providers in accordance with the aforementioned policy. Business Units using outsourced services are responsible for considering and proposing the scope of work and suitability of their outsourced service providers to the screening committee to ensure that the outsourced service providers comply with their respective procurement contracts, as well as following up and evaluating the provided service. The Compliance Unit is responsible for ensuring that the use of outsourced service providers complies with the Bank’s regulations, laws and government regulations. The Audit and Control Division is responsible for auditing relevant operations. In addition, the Bank emphasizes transparent business operations and countering corruption of all forms by inviting suppliers and business partners to be members of the Thai Private Sector Collective Action Against Corruption.
The Bank has established a policy outlining guidelines when using outsourced service providers for general work. This provides clarity in terms of the criteria for selecting service providers which cover risk management, internal controls, data protection and confidentiality of the Bank and customers, as well as the use of labor. The policy is reviewed annually. The Bank assigns the screening committee for outsourced service providers to be responsible for monitoring the compliance of outsourced service providers in accordance with the aforementioned policy. Business Units using outsourced services are responsible for considering and proposing the scope of work and suitability of their outsourced service providers to the screening committee to ensure that the outsourced service providers comply with their respective procurement contracts, as well as following up and evaluating the provided service. The Compliance Unit is responsible for ensuring that the use of outsourced service providers complies with the Bank’s regulations, laws and government regulations. The Audit and Control Division is responsible for auditing relevant operations. In addition, the Bank emphasizes transparent business operations and countering corruption of all forms by inviting suppliers and business partners to be members of the Thai Private Sector Collective Action Against Corruption.
Key Activities
Supplier Screening
The Bank respects the rights of all suppliers and treats them equally and fairly. We have a systematic approach to screening suppliers which covers a comprehensive assessment of their capabilities to
produce products and provide services, quality of products and services, trustworthiness of a supplier, as well as consideration of supplier’s ESG performance. Hence, all suppliers are required to conduct a self-assessment on ESG covering material issues such
as environmental impact management, respect for human rights in compliance with international principles and standards, respect for basic rights at the workplace in compliance with the International Labour Organization (ILO) Conventions, illegal use of child labor and forced labor, prevention and protection of personal information, prevention of corruption, whistleblowing channels, etc. Suppliers are required to pass the Bank’s assessment criteria before they can become registered suppliers and sign a procurement contract with the Bank. This is to ensure that all suppliers can produce quality products or provide quality services in line with the conditions set by the Bank, are reliable, and have policies or guidelines that are consistent with the Bank’s Supplier Code of Conduct. For outsourced service providers, the screening committee will consider applications based on the screening guidelines.
Assessment of Risks Related to the Environment, Society, and Governance in the Supply Chain
Besides having a supplier self-assessment for managing the ESG risk in the supply chain, the Bank regularly assesses the ESG risks of its critical suppliers. These are providers of products and services with high spending value, suppliers of critical components that produce essential goods and services for the Bank, and non-substitutable suppliers which produce products and provide services that cannot be easily replaced by other sources. The Bank
has identified materiality risk issues by considering the likelihood and severity of the impact as follows:
- Environment: 1. Greenhouse gas emissions, 2. Energy management, and 3. Waste and hazardous material management.
- Social: 1. Human rights, 2. Labor practices, and 3. Occupational health and safety at the workplace.
- Governance: 1. Corruption, 2. Privacy Pro¬tection, and 3. Fraud.
If any supplier is found to have a high level of risk, which is higher than the Bank’s acceptable level, the Bank will either improve its risk management process to be more effective or impose additional risk and impact prevention and mitigation measures within a reasonable timeframe. In 2022, the suppliers’ ESG risk remained acceptable to the Bank. Thanks to the careful selection of suppliers, the economic risks of suppliers still were not significant to the Bank’s operations and performance.
Monitoring and Evaluation of Supplier Performance
The Bank assigns business units involved in the procurement of suppliers to monitor, inspect and evaluate the supplier’s performance in various aspects such as quality of products or services, credibility, ESG performance (via supplier self-assessment), and monitor news and information about the suppliers’ practices that are inconsistent with the law and the Bank’s Supplier Code of Conduct. Information gathered from such monitoring, inspection and evaluation is used for reviewing the registered suppliers for the following year or for post-contract reviews upon completion of the procurement contract. This is to ensure that the Bank’s suppliers can perform their work smoothly
with regard to social and environmental aspects, and in compliance with the Bank’s Supplier Code of Conduct.
Procurement that Promotes Environmentally Friendly Products
The Bank encourages every business unit to realize the importance of environmental conservation and to support the procurement and purchase of products and materials that are environmentally-friendly and help reduce global warming problems. We hope that such procurement practices will help stimulate the production and distribution of products that are more environmentally-friendly. At present, the Bank procures a variety of environmentally-friendly products such as photocopy paper that has a mixture of recycled material and pure wood pulp, photocopier with an eco-fiber component, printing toner that is certified to meet international environmental standards, employee uniforms with Cool Mode label,
non-CFC water mist fire extinguishers, souvenirs made by the upcycling process, water-saving sanitary ware, and office supplies certified by Leadership in Energy and Environmental Design (LEED).
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