Make secure online payments using your OTP from Bualuang iPay

Secure your cards when shopping online with additional card protection when using your Bangkok Bank credit or Be1st Smart cards for online payments.

Extra security with OTP messages

Every time you purchase online with your Bangkok Bank credit or Be1st Smart card, you will receive a One Time Password (OTP) sent to your mobile phone to confirm your transaction.

Be confident with trusted stores

Enter OTP and know you’re shopping with authorized stores simply look for the Verified by Visa or MasterCard SecureCode logos that indicate the merchants complying with Verified by Visa or MasterCard SecureCode.

No more memorizing

Instead of having to remember a password, you will receive a new OTP each time this means that no-one else can copy and re-use your password as long as you have your mobile phone in hand you can easily access your password.


No cost and no need to register

Just have Bangkok Bank Visa or MasterCard credit or Be1st Smart card, you can secure your online shopping and no need to register. Instantly make online payments with no additional cost.

Frequently Asked Questions

You can quickly find answers to the most frequently asked questions about Bualuang iPay – to getstarted, please choose one of the below categories.
About Bualuang iPay

1. What is Bualuang iPay?

Bualuang iPay is a service from Bangkok Bank that uses Verified by Visa and MasterCard SecureCode to provide increased security when using Bangkok Bank credit cards and Be1st debit cards to make purchases online. This is achieved by using an additional password sent to your mobile phone which is not part of the information printed on the card.

2. What are the benefits of Bualuang iPay using One Time Password?

  • Bualuang iPay ensures online payments made via your Be1st Visa debit or credit card are secure when using registered merchant sites.
  • One Time Passwords generated for every online payment mean that you don’t need to try to remember a static password.
  • One Time Passwords (OTP) are passwords sent to your mobile phone via SMS message which will help protect you from thieves who try to steal your static password.
  • Secure your online shopping easily and no need to register. Instantly make online payments with no additional cost.

 

3. What is a One Time Password (OTP)?

A One Time Password (OTP) is a randomly generated code sent to your registered mobile phone number by SMS which is needed to complete a specific purchase transaction. It can only be used once within a certain period of time. This ensures nobody can use your One Time Password to make subsequent transactions.


4. I do not have access to a Thai mobile phone what can I do?


Current the One Time Password via SMS is only available for Thai mobile phone numbers.

5. What is Verified by Visa?

Verified by Visa is a security standard developed by Visa to provide increased security when using Visa credit or debit cards to make purchases via the Internet. After you register for Verified by Visa, the bank will send a Verified by Visa One Time Password and OTP reference via SMS to your registered mobile phone for every online payment. You will need the One Time Password and OTP reference number to complete your transaction with merchants authorized by Verified by Visa.


6. What is MasterCard SecureCode?

MasterCard SecureCode is a security standard developed by MasterCard to provide increased security when using MasterCard credit or debit cards to make purchases via the Internet. After you register for MasterCard SecureCode, the bank will send a MasterCard SecureCode One Time Password and OTP reference via SMS to your registered mobile phone for every online payment. You will need the One Time Password and OTP reference number to complete your transaction with merchants authorized by MasterCard SecureCode.


7. Where can I shop using Verified by Visa or MasterCard SecureCode?

Verified by Visa and MasterCard SecureCode can be used at any online shop that bears the Verified by Visa or MasterCard SecureCode logo.

8. What should I do if my Verified by Visa or MasterCard SecureCode Account is locked? 

1) For Be1st debit cards, you can call our Bualuang Phone on 1333 or (66) 0 2645 5555 to unlock the account.  
2) For a credit card, you can contact our Card Member Service Center on (66) 0 2638 4000.

How to use Bualuang iPay

1. Who can use Bualuang iPay?

All Bangkok Bank Visa or MasterCard credit and Be1st Debit cardholders


2. How do I use Bualuang iPay?

There is no need to register for the service. You can instantly use Bualuang iPay to secure your online shopping with no additional cost.


3. Can I receive One Time Password to use for online shopping while I stay or travel abroad?


Yes, but you will need to activate the roaming service with your Thailand phone operator in order to receive the One Time Password.
Update mobile phone number
How to update my mobile phone number? 

  • Be1st Debit Card - You can update your mobile phone number via Bangkok Bank ATM or contact any Bangkok Bank branch nationwide.

  • Bangkok Bank Visa and Mastercard Credit Card - You can contact our Card Member Service Center on (66) 0 2638 4000.
Security

1. What is Extended Validation Secure Socket Layer (EV SSL)?


Extended Validation Secure Socket Layer (EV SSL) is one of the hi-tech security tools with intensive verification from Certificate Authority that we use to protect our banking system. When you are in the Bualuang iPay system, EV SSL will encrypt your data with the complexity method, assuring that your information is submitted to the bank will safety.


2. How secure is Bualuang iPay?

Bualuang iPay uses the latest versions of EV SSL, making it statistically improbable for any intruders to break into our system. EV SSL's job is to encrypt data with the highest for the level of encryption. The stronger security level of encryption is expressed in bits of algorithm. The bank uses a 2048-bit algorithm, the standard level of encryption available for use in the world's banking industry.

3. What other security tools does the Bank have?

Besides EV SSL and encryption, we have several other security tools to make Bualuang iPay a safe site. We use several firewalls that act as security guards and also use the latest anti-virus software and intrusion detection software.

If you leave your computer screen idle for more than 15 minutes, you will automatically be signed out of our service. This feature reduces the risk and prevents anyone from stealing your information or conducting transactions from your account while you are away from the computer.

To prevent anyone having access to your account, we have designed the system so that your account will be suspended immediately the third time a wrong password is entered.

We also use Norton Secured Certificate (as shown by the Norton Certificate) which means it is virtually impossible for anyone to duplicate our web site and pretend to be us.

Our One Time Password (OTP) sent via SMS to your mobile phone also help protects your security by randomly generating a One Time Password for each transaction which can be used only once. This means you can be confident that no one can reuse your password to access your credit or debit card information or to make transactions.

4. How do I know if the Bank's security system is working?

If the Bank's security system is working on your computer, your web browser color will change to green and a closed padlock signed will be presented. It means that your data is encrypted with 2048-bit encryption technology. The furthermore about security information, you can click at the closed padlock signed.

5. What can I do to enhance security?

  • Keep your card number and card information to yourself- Do not store your card details in a computer or write them where other people can find them. Make sure no one is watching as you enter these secret codes.
  • Always log off - Log off from Bualuang iPay every time you are away from the computer. Never walk away from your computer until you have completed a banking transaction.
  • Install anti-virus software on your computer and keep updating your virus database
  • Avoid using a shared computer, such as one in an Internet Cafe, because it may not be secure.


The Bank will never send emails or call you to ask for your personal information. Please notify us on 1333 or (66) 0 2645 5555 or call our Card Member Service Center on (66) 0 26938 4000 if you receive a suspicious phone call, email, or any other form of inquiry asking for your personal credit card information.

Contact Us

For more information or any inquiry, please call our Bualuang Phone on 1333 or Card Member Service Center (66) 0 2638 4000.

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