Information and conditions of travel insurance coverage for Bangkok Bank Travel Card cardholders

1. The privilege is valid for Bangkok Bank Travel Card cardholders aged between 20 – 75 years. 
2. Cardholders must pay for international flight tickets under their names with the Bangkok Bank Travel Card and register for the privilege during the promotion period.
3. The international travel insurance provided by Bangkok Insurance (PCL) has coverage validity of 10 days per entitlement, unless otherwise specified in the insurance policy.
4. The privilege is limited to 1 entitlement per card per month, and up to 2 entitlements per card per year. 
5. The promotion period is from November 18, 2025 – December 31, 2026. 
6. Cardholders can check their international travel insurance entitlement with Bangkok Insurance by calling 02-285-8888 (press 1), Monday–Friday (excludes weekends and public holidays) from 8:00 a.m. – 5:00 p.m., or via email at pbnew@bangkokinsurance.com.
7. The privilege cannot be exchanged, transferred, or redeemed for cash under any circumstances and cannot be used in conjunction with other promotions during the same period.
8. Cardholders must retain the sales slip and receipt of the flight tickets paid with the Bangkok Bank Travel Card (receipt must show the cardholder’s name as a passenger) for international travel insurance registration purposes.
9. Registration for the international travel insurance must be completed at least 7 business days before your travel date.

Registration channels:

• By phone: 02-285-8888 (press 1), Monday – Friday (excludes weekends and public holidays) from 8:00 a.m. – 5:00 p.m.
• By email: pbnew@bangkokinsurance.com (available 24/7; responses are provided on the next business day) 

Required information:
• Full name
• First 8 digits and last 4 digits of the Bangkok Bank Travel Card (e.g., 5280 4390 XXXX 1234)
• Receipt and sales slip as proof of your flight ticket purchase
• Departure and return dates
• Destination
• Phone number and email address
10. The insurance policy will be sent to you within 7 business days after successful registration in electronic format (e-policy) via email
11. If registration via email fails, Bangkok Insurance will notify you within 7 business days via the email address you provided
12. To file a travel insurance claim, cardholders must follow Bangkok Insurance’s procedures as follows:

Claim process:

• Prepare required documents (see details: Claim Request Page)
• Complete the international travel insurance claim form

Submit documents via:

• Postal mail: Personal Accident & Health Claims Team, Bangkok Insurance PCL, 25 South Sathorn Rd., Thung Maha Mek, Sathorn, Bangkok 10120. Tel: 02-285-8888 (press 3) 
• Email: travelclaims@bangkokinsurance.com (confirmation email will be sent within XX days)

Once the claim is approved, an SMS will be sent to the insured’s registered phone number with the payout amount.

Claim inquiry contact:

• Phone: 1620 (press 2), Monday–Friday (excludes weekends and public holidays), 08:00 a.m. - 05:00 p.m.

Claim payment terms:

• Bangkok Insurance will process and pay claims within 15 days after receiving complete and correct documentation.
  
  

Emergency assistance services

Cardholders can access 24-hour emergency assistance services while traveling abroad via Bangkok Insurance’s HOTLINE CENTRE: +66 (0) 2 342 3279. Please provide your full name and policy number, or the reference number.

Notes:

1. The information provided is for preliminary reference only. Applicants should carefully review the coverage details and terms provided by Bangkok Insurance before deciding to register. 
2. Bangkok Bank only provides the Bangkok Bank Travel Card and is not involved in the insurance coverage or emergency assistance services. For any issues or inquiries, please contact Bangkok Insurance directly at 02 285 8888 (press 1), Monday–Friday, 08:00 a.m. - 05:00 p.m., or email: pbnew@bangkokinsurance.com (responses are provided on the next business day).
   
   

1. What insurance benefits does the Bangkok Bank Travel Card offer?
• International travel insurance only


2. What does travel insurance cover?
   
   
   

   No.	Coverage description	Maximum coverage amount (baht)
   1	Death, loss of limbs, eyesight, or total permanent disability due to accident	3,000,000
   2	Trip cancellation	30,000
   3	Trip curtailment	30,000
   4	Baggage delay (1,000 baht for every 6 hours) up to	30,000
   5	Flight delay (1,000 baht for every 6 hours) up to	30,000



3. How to be eligible for international travel insurance coverage?
• The privilege is valid for Bangkok Bank Travel Card cardholders aged between 20–75 years
• Cardholders must pay for international flight tickets under their names with the Bangkok Bank Travel Card and register for the privilege during the promotion period
• The international travel insurance coverage provided by Bangkok Insurance Public Company Limited, has coverage validity of 10 days per entitlement, unless otherwise specified in the insurance policy
• The privilege is limited to 1 entitlement per card per month, and up to 2 entitlements per card per year
• The promotion period is from November 18, 2025 – December 31, 2026
• Cardholders can check their international travel insurance entitlement with Bangkok Insurance by calling 02-285-8888 (press 1) Monday-Friday (excludes weekends and public holidays) from 8:00 a.m. to 5:00 p.m., or via email at pbnew@bangkokinsurance.com
• Cardholders must retain the sales slip and receipt of the flight tickets paid with the Bangkok Bank Travel Card (receipt must show the cardholder’s name as the passenger) for international travel insurance registration purposes
• Registration for the international travel insurance must be completed at least 7 business days before your travel date (business days are from Monday to Friday, excluding weekends and public holidays)


Registration channels:
• By phone: 02-285-8888 (press 1), Monday-Friday (excludes weekends and public holidays) from 8:00 a.m. – 5:00 p.m.
• By email: pbnew@bangkokinsurance.com (available 24 hours; responses are provided on the next business day)



Required registration information:
• Full name
• First 8 digits and last 4 digits of the Bangkok Bank Travel Card (e.g., 5280 4390 XXXX 1234)
• Receipt and sales slip as proof of your flight ticket purchase
• Departure and return dates
• Destination
• Phone number and email address
• The insurance policy will be sent within 7 business days after successful registration in electronic format (e-policy) via email
• If registration via email fails, Bangkok Insurance will notify you within 7 business days via the email address you provided


4. Can travel companions receive this insurance benefit?
• Travel companions are not eligible for this insurance benefit, unless they are Bangkok Bank Travel Card cardholders and they book and pay for their own flight ticket with a Bangkok Bank Travel card


5. If Mr. A and Mr. B are both Bangkok Bank Travel Card cardholders and travel on the same flight, but Mr. A pays for both tickets using his card, will both receive insurance?
• Only Mr. A will receive the insurance benefit. The cardholder must pay for their own international flight ticket using their own Bangkok Bank Travel Card. The name on the receipt and ticket must match the Bangkok Bank Travel Card cardholder’s name


6. How many times can I use this benefit per year?
• The benefit is limited to 1 entitlement per card per month, and up to 2 entitlements per card per year
• You can check your entitlement via Tel. 02 285 8888 (press 1) Monday - Friday (excludes weekends and public holidays) or email: pbnew@bangkokinsurance.com


7. What is the promotion period for this insurance benefit?
• From November 18, 2025 to December 31, 2026


8. What is the maximum coverage period per trip?
• Up to 10 days per trip


9. What is the eligible age range for cardholders to receive this benefit?
   
• 20 to 75 years old


10. Is there any cost to receive this insurance benefit?
    
• No cost


11. What are the reasons I may fail to register or receive the insurance benefit?
    
• You did not use the Bangkok Bank Travel Card to pay for the flight ticket
• You used the card to pay for domestic flights, which are not eligible
• There is mismatched information in documents (e.g., name or card number)
• Late registration (less than 7 business days before travel)
• Incomplete information/document (e.g., missing receipt or sales slip)
• You have claimed the maximum number of entitlements


12. Will I receive an email notification from Bangkok Insurance if the registration fails? If yes, how many days after registration will I be notified?
    
• If the registration is unsuccessful, you will receive an email notification from Bangkok Insurance Public Company Limited within 7 business days from the date of registration


13. How many days after registration will I receive the insurance policy?
    
• You will receive the insurance policy within 7 business days after successful registration


14. How will I receive the insurance policy?
    
• Bangkok Insurance Public Company Limited will send the policy in electronic format (e-policy) via email only


15. What is the process for claiming compensation?
    • Prepare the required supporting documents for the claim Click to view details
    • Fill out the international travel insurance claim form Read more
    • Document submission channels:
      • Postal mail: Personal Accident and Health Claims Team Bangkok Insurance Public Company Limited 25 South Sathorn Road, Thung Maha Mek, Sathorn, Bangkok 10120 Tel: 0 2285 8888 (press 3)
      • Email:travelclaims@bangkokinsurance.com BKI will reply via email to confirm receipt of documents
      Once the claim is approved, Bangkok Insurance will send an SMS notification with the compensation amount to the phone number provided by the insured
    • For inquiries regarding claims: Contact Bangkok Insurance Public Company Limited at Tel. 1620 (press 2) on weekdays (excluding weekends and public holidays) from 08:00 a.m. to 05:00 p.m.


16. How many days will it take to receive the compensation and how will I receive my compensation ?
    • Bangkok Insurance Public Company Limited will process and pay compensation within 15 business days (Monday to Friday, excluding weekends and public holidays) from the date the company has received complete and correct documents


17. Which company provides the travel insurance coverage?
    • Bangkok Insurance Public Company Limited (BKI)


18. If I need emergency assistance related to travel insurance, which channel should I contact?
    • You can contact Bangkok Insurance’s 24-hour emergency assistance service when traveling abroad via: HOTLINE CENTRE: +66 2 342 3279 Provide your full name and policy number or reference number
      
       
19. If I want to inquire further about international travel insurance, which contact channel should I use?
    • For more information, contact Bangkok Insurance Public Company Limited at: Tel. 02 285 8888 (press 1) Monday-Friday from 08:00 a.m. to 05:00 p.m., or Email: pbnew@bangkokinsurance.com (available 24 hours; responses are provided on the next business day)