• What is Faster Payments?
  Faster Payments Service helps UK member banks make fast electronic payments between member institutions. Customers can transfer funds by phone or online banking immediately, or make regular same-day standing order payments on bank working days.
  
  

• What is BACS?
  BACS (or Bacs Payment Schemes Limited, formerly known as Bankers’ Automated Clearing Services) is a cost effective and secure UK nationwide electronic payment system which take three days.
  
  

• As a sender, how will I know whether a payment can be initiated through Faster Payments or BACS?
  Your UK internet banking service will give you the options. If it doesn’t give you an option, contact your bank in the UK.

• After I transfer funds using Faster Payments or BACS, when will the recipient account at Bangkok Bank in Thailand be credited?
  Provided the details you have quoted on your payment are correct, the funds will be credited to your account with Bangkok Bank in Thailand on the next working day or transferred to other banks in Thailand after they are received at our London branch. (BACS payments take three days).
  
  For recipients with account at other banks, Bangkok Bank will transfer the money to that bank and then that bank will transfer it to you.
  
  
• How much more does it cost to receive funds via Faster Payment/BACS?
  Please see the fees and conversion options table for the latest fee information.
  
  

• Can I choose a conversion option which gives me a better rate?
  You can choose to exchange your funds into THB either at our London Branch or have the funds transferred to your account in Thailand in GBP. The GBP funds can then be converted at the TT buying rate in Thailand.

• Can my pension/state benefit be sent via Faster Payments Service?
  Yes, you can arrange with your pension provider to send your pension via Faster Payments Service - simply give them the relevant instructions.

• Can I fax or email my registration form and ID Documents to you?
  No, we do not accept electronic or printed copies of identity documents. Therefore please visit our London Branch or send them via post.

• How can I get my documents verified?
  You can go to any branch of your local bank (e.g. Barclays, NatWest etc.) with your original documents and ask member of staff to verify your documents. You can click here to view Identification Verification Guide.

• How will you contact me with my unique reference code?
  For security reasons you will receive the unique reference code and payment instructions via post to your home address. Therefore please provide us the current address stating your name.

Bangkok Bank’s London branch maintains an active policy of "Treating Customers Fairly," in line with industry practice and the guidance of the UK Financial Service Authority. Details of the policy and a list of terms and conditions are available upon request at the branch.

You can send money from your UK Bank account to a Bangkok Bank account in Thailand. You may also send money to any other bank in Thailand. In order to use our service you will need to register with Bangkok Bank’s London branch to obtain a unique reference code to send money via Bangkok Bank’s London and Faster Payments or BACS, using your UK’s bank Online Banking or Counter Services.

Process

• You will need to first register and obtain a unique reference code from Bangkok Bank’s London branch to send funds to Thailand via Bangkok Bank’s London branch.
• Complete the Client Remittance Registration Form to sign up the service with Bangkok Bank’s London branch and submit the form with two forms of identification as listed in Bangkok Bank’s London branch’s Identity Verification Guide.
• Visit Bangkok Bank’s London branch with the original documents or send the verified copies of your completed Client Remittance Registration Form and identity documents to Bangkok Bank’s London branch at Exchequer Court, 33 St. Mary Axe, London EC3A 8BY, UK.
• Upon receipt of your completed details and after the registration process, Bangkok Bank’s London branch will contact you and provide you with your unique reference code and payment instructions.

• Anyone with a UK bank account can transfer funds into a Bangkok Bank account in Thailand using this service. You may also send money to any other bank in Thailand.

• People who receive a regular payment or pension from the UK government or a private UK organization may find the service particularly useful.

The following fees are charged for fund transfers initiated via the Faster Payments Service or BACS:

You can choose to transfer in GBP or THB during the registration process at Bangkok Bank’s London branch.

Funds will be received in Thailand the next working day after the funds are received by Bangkok Bank in London.

If you currently receive UK-based payments such as a pension, annuity or salary, you can arrange for your payments to be directly deposited into your account at Bangkok Bank in Thailand via Bangkok Bank’s London branch. You may also send money to any other bank in Thailand.

Process

• You will need to first register and obtain a unique reference code to send funds to Thailand via Bangkok Bank’s London branch. Registration can be made either in person or in writing, using the Client Pension Registration Form with the following documentation and transaction details:

• Copy of your passport - an original is preferred if visiting the London branch in person.
• Proof of address - a recent utility bill or bank statement bearing your name and address. Original documentation will be returned upon completion of the funds transfer registration.
• Copy of your Bangkok Bank passbook account - the account may be your name or that of another person.
• Details of the origin of funds - you will need to specify the name of your state/private pension provider or company where the funds originated.
• Expected amount and frequency of funds transfers (single or recurring) to Thailand.

• Our London branch will post a confirmation letter to you, including the unique reference code and registered bank details.

• Provide the confirmation details to your state/private pension provider or company for them to process with each payment.