Bangkok Bank confirmed that two employees of the Bank have tested positive for Covid-19. Transmission was likely due to close contact with a friend from outside the Bank. Details are as follows.
1. One employee working at the Corporate Finance Department located on the 14
th floor of the Head Office, where the employee did not have direct contact with customers. The infection was confirmed by the doctor on April 8, 2021.
Investigation of this employee’s symptoms and travel records showed that the employee traveled to meet a friend from outside the Bank at the friend’s house in Bangna on April 3, 2021. On April 5, 2021, the employee came to work at the Corporate Finance Department located on 14
th floor at the Bank’s Head Office building without any symptoms. The employee took a day off on April 7, 2021 and was informed by the friend with whom they met on April 3, 2021 that the friend had Covid-19. The employee went to the hospital for testing and received a positive diagnosis for Covid-19 on April 8, 2021. The employee is currently under a doctor’s supervision with mild cough and aches and does not show severe symptoms.
The Bank has strictly implemented measures to prevent spread of the virus and ensure its employees’ safety in accordance with regulations of the Department of Disease Control, the Ministry of Public Health as follows:
- Temporarily closed the Corporate Finance Department, 14th floor, Head Office building, to sanitize and disinfect the area in accordance with measures of the Department of Disease Control, Ministry of Public Health.
- Asked all employees who worked closely with the infected employee to get a Covid-19 test of which results are pending, and to self-quarantine at home immediately for the standard period specified by the Ministry of Public Health.
- Notified one customer who received service from an employee working closely with the infected employee and asked the customer to consider getting a test at a hospital or self-quarantining for the standard period specified by the Ministry of Public Health.
The infected employee did not meet or service any customers in his department.
2. One employee working at the Big C Srinakarin branch was confirmed to have Covid-19 by the doctor on April 9, 2021.
Investigation of this employee’s symptoms and travel records showed that on the evening of April 4, 2021, the employee met and had dinner with a friend from outside the Bank at the employee’s home. The employee stayed home all day as part of their weekly time off on April 5, 2021. On April 6-7, 2021, the employee came to work at the Big C Srinakarin branch without any symptoms and was informed by the friend with whom they had dinner on April 4, 2021 that the friend was infected with Covid-19. On the same day, the employee went to the hospital for testing and immediately self-quarantined at home. On April 8, 2021, the employee was told by the hospital the test was negative, before receiving confirmation that they tested positive for Covid-19 on April 9, 2021. The employee is currently under a doctor’s supervision and does not show severe symptoms.
Regarding this case, the Bank has strictly implemented measures to prevent spread of the virus and ensure its employees’ safety in accordance with regulations of the Department of Disease Control, the Ministry of Public Health as follows:
- Temporarily closed the Big C Srinakarin branch for three days from April 10-12, 2021 to sanitize and disinfect the area in accordance with measures of the Department of Disease Control, Ministry of Public Health. Customers needing banking services can visit a nearby branch at Tesco Lotus Srinakarin.
- Asked all employees who worked closely with the infected employee to get a Covid test at a hospital and to self-quarantine at home immediately for the standard period specified by the Ministry of Public Health.
- Notified customers who received service at the Big C Srinakarin branch on April 6-7, 2021 to self-quarantine at home for the standard period specified by the Ministry of Public Health or get a Covid test at a hospital.
The Bank prioritizes the health and safety of its customers, employees and families as well as the public by implementing strict measures in accordance with the Public Health Ministry’s hygiene standards to prevent and control the spread of Covid-19, especially when it comes to providing customer service. Throughout the pandemic, the Bank has implemented strict measures consisting of social distancing, partitioned counters at branches, and asking staff to consistently follow preventive measures including wearing face masks, social distancing and hand washing to ensure safety for society as a whole. These preventive measures are part of the Bank’s commitment to be a trusted partner to get through this crisis together.